The Kotter change model is an eight steps model which takes one through a process of managing, initiating and sustaining change; the model was developed by a Harvard Business School Professor named John Kotter in 1996. This model is used by organizations that are going through a change within their workplaces, this could involve a change in systems that are being used, processes and location; the eight steps include:

• Creating a sense of urgency
• Forming powerful guiding coalitions
• Developing a vision and a strategy
• Communicating the vision
• Removing the obstacles and empowering employees
• Creating short - term wins
• Consolidating gains and straightening change by anchoring change